The Range :: FAQ's - A to Z
About The Range
Are The Stores Compliant With Local Disability
Requirements?
Are You Opening A Store Near Me?
Can I Cancel My Order?
Can I Make Changes Or Additions To
My Order?
Can I Order From The Range And
Collect From A Shop?
Can I Send My Order To A Different Address?
Can I Spend My Gift Vouchers In The Stores?
Contact Customer Services
Copyright And Site Ownership
Do You Confirm The Order After Completion?
Do I Get Charged For Delivery Of Each Item I Ordered?
Do You Deliver Overseas?
Do You Deliver To My Area?
Do You Have Terms And Conditions For The Website?
How Do I Bookmark This Site To My Favourite's List?
How Do I Check If The Product Is Available To Order?
How Do I Place An Order?
How Do I Search The Site?
How To Get Started
How Do I Manage The Emails You Send Me?
How Do I Unsubscibe From The Newsletter?
How Long Will It Take To Deliver?
How Much Is Postage And Packing?
Is the site Accessible To Disabled Users?
I've Changed My Email Address, How Do I Change On The Website?
Security Codes
WEEE Waste Electrical And Electronic Equipment
What Are My Rights Under The Distance Selling Regulations?
What Browser Should I Use?
What Credit Or Debit Cards Can I Use?
What Happens If My Order Arrives Damaged?
What Happens If My Order Is Delivered Incomplete?
What If I Forget My Password?
What Is Your Privacy Policy?
Where Is My Nearest Store?
Who Delivers The Item And What Happens If I'm Not There On Delivery?
Why Aren't All Items In The Range Shops Available To Buy Online?
Why Do I Need A Password?
Why Should I Save My Payment Details?
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About The Range
The Range originated in the markets of the Southwest where Chris Dawson started business in 1980 as an open air market trader. It is from these humble roots that The Range has grown with the company opening the first 'superstore' at Sugar Mill Business Park in Plymouth in 1989. There are now 33 stores as far afield as York offering 65,000 products across 16 departments and employing over 2,500 staff.
The Range is recognised for its unique variety, and for offering affordable quality in its range of products. The Range concept is to offer 'mid-price' home, leisure and garden products, drawing together everything that could be needed for the stylish home at affordable prices.
In 2005 The Range ranked 78 on The Sunday Times Price Waterhouse Coopers profit track 100 league tables of the UK's fastest growing companies. In 2006 a congratulatory award was presented by Cadbury Trebor Bassett in recognition of sales achievements. On a personal level, Chris Dawson's entrepreneurial talent has earned him wide
recognition amongst the business community.
Are The Stores Compliant With
Local Disability Requirements?
Whilst The Range tries to comply and
in certain circumstances exceed DDA
requirements, due to some stores
position, existing planning requirements
or age of store, the requirements for our disabled customers maybe not be fully met.
In these circumstances a member of staff will be made available to help at any time.
Are You Opening A Store Near Me?
Over the next couple of years we plan to expand The Range to over 150 stores nationwide. Add that to the additions and expansion of products planned for the website, means that you should be closer to a Superstore soon and if not click on the site and shop to your hearts content.
Can I Cancel My Order?
Yes you can.
Under the Distance Selling Regulations, you have a right to cancel your order for any item purchased on this website for a full refund. This does not apply to items personalised or made to your specification.
To cancel, you can email us or call us (see contact us for details) within seven days* of delivery of your item(s), quoting your order number. You must take reasonable care of the item(s) and must not use them.
You may cancel your order for services in the same way, within seven working days* of the date of purchase, unless the services begin sooner. You may not cancel accommodation, transport or leisure services which occur on a specific date. The Distance Selling Regulations do not apply to Financial and Insurance Services.
If you have an Internet order query, please contact by email us on webcustomerservice@therange.co.uk
Can I Make Changes Or Additions To My Order?
Yes you can if the order has not been despatched. Simply click on ‘sign in’ and carry on shopping. If your existing orders have been dispatched then any additional transactions will be treated as a new transaction.
Can I Order From The Range And Collect From A Shop?
Currently it’s not possible for you to order from the website and pick up from your nearest shop. However, you can “call and collect” from our shops on a wide range of goods. Simply make a note of the product code or name, and then either visit or telephone your nearest The Range store.
To find your nearest The Range store, please Click Here
Can I Send My Order To A Different Address?
Yes you can. Simply add the second address at the billing stage. Please note the billing address must be the same as shown on your credit card or bank statements.
Can I Spend My Gift Vouchers
In The Stores?
No! A gift voucher purchased through
the website is only available to use
on the site. Please read further for
Terms and Conditions regarding this.
You must agree to the following terms
and conditions before purchasing a
Gift Certificate:
1. Gift certificates may only be redeemed at our website towards the purchase of products listed in our online catalogue.
2. You cannot use a gift certificate to purchase another gift certificate.
3. The gift certificate has a cash redemption value of 0.001p and is not transferable or assignable.
4. Gift certificates cannot be cancelled by the purchaser of the certificate once they have been redeemed in part or in full.
Any unused balance will be placed in the recipient's account and is not transferable. Your balance can be viewed at any time in the 'My Account' section of our website. If the order exceeds the amount of the gift certificate, the balance must be paid by credit or debit card. The gift certificate must be redeemed before the expiry date that appears on the certificate. Gift certificates and unused portions of gift certificates expire one year from the date of issue. Once the certificate has expired we are unable to extend the expiry date.
Our normal terms and conditions apply to all purchases except where they conflict with these terms and conditions. If you cancel an order for any item you have purchased by redeeming your gift certificate, your account will be credited with the amount redeemed. If you redeemed your gift certificate in part payment of any item, your account will be credited with the amount redeemed. We will have the right to close customer accounts and request alternative forms of payment if a fraudulently obtained gift certificate is either redeemed through our website or is redeemed and used to make purchases on our site.
Please check that you have correctly entered the recipient's email address as we cannot redirect or refund Gift Certificates which have been redeemed by the wrong person on your instructions.
Contact Customer Services
If you have an Internet order query, please email webcustomerservice@therange.co.uk or click here for our contact forms.
Copyright And Site Ownership
The Range Website is operated by CDS Superstores International registered in England at Companies House No. 2699203. Registered Office Tamar House, Thornbury Road, Estover, Plymouth PL6 7PT. VAT No 591272335.
Do You Confirm The Order After Completion?
Yes we do. Immediately after you complete the order you will get a confirmation email from the website showing the order and details. If you do not see this email please contact customer services. Click here for details.
Do I Get Charged For Delivery Of Each Item I Ordered?
If you order various items in one transaction then you will be only charged once. This may differ when the item incurs an increased rate due to size or bulk item.
Do You Deliver Overseas?
Unfortunately at this time we do not.
Do You Deliver To My Area?
We currently deliver to mainland UK
with some exceptions. We regret that
we cannot deliver to the Channel
Islands, Isle of Man, Orkney, Shetland
and Scottish Islands, BFPO addresses
Northern or the Republic of Ireland.
Do You Have Terms And Conditions For The Website?
Yes please Click Here for our complete Terms and Conditions.
Frequent Mistakes
When entering your card details please ensure you check the following:
You have entered the correct card type (eg Mastercard, Visa, Switch)
You have entered the card number correctly (the card number is the longest number shown on the card)
You have used the correct cardholders name
You have entered the expiry and valid from dates correctly
If you experience problems with entering your payment details please do not hesitate to contact our Customers Services team.
How Do I Bookmark This Site To My Favourite's List?
Bookmarking the site will enable you in just 2 clicks to return and shop at your hearts content and is easy to do.
At the top left of your browser window you will a gold star and a green cross, this is the ‘add to my favourite’s page’ link and from there you can decide and organise where your new link goes. Or you can click on favourites on the tool bar and select the folder.
Or simply click Ctrl and D on your keyboard.
How Do I Check If The Product Is Available To Order?
The website is built around the stock system, this means if the product is showing on the website, then the product is available for you to purchase. There are exceptions to this in regard to bulkier items such as some furniture and this will be shown accordingly and shown to be available to buy in store only.
If you wish to check when a product is coming back to the site please click here.
How Do I Place An Order?
Once you've found the items you'd like to buy and have added them to your basket, you can begin the checkout process by clicking on the "Your basket" link at the top of your screen.
You can go straight to checkout to pay for your goods and arrange delivery. You can also opt to register with us so that you can retrieve your details and chosen delivery address/es (please note that this does not include your payment card details). You'll be asked to set up a password to access your account.
At checkout, you can review and amend your order details on the Order Summary page.
When you're ready to complete your order,
click the 'place order now' button and wait
for an online receipt. You'll also
be sent a confirmation email shortly
after placing your order.
If you need help placing an order or
have any other questions, please
contact our customer services team by
emailing using the form below.
How Do I Search The Site?
The search box is always on the left hand side of the screen. You can search by product or brand name, key words such as the product type, or the product code.
You can search in broad terms such as Furniture, or be more precise such as Sofas or Sofa Bed.
How To Get Started
We've selected the best from The Range to create a great range of products which you can access 24 hours a day, 7 days a week from any computer. We hope that you’ll find using our website quick and convenient. And you can trust The Range to guide you safely through the online shopping experience, because your privacy and security is extremely important to us.
These four features will help make your shopping experience even easier.
Home page link: You can get back to our home page at any time by clicking on the The Range logo which appears on the top left-hand side of the screen, or the home button under the logo.
Navigation bar (Buttons at the top): The names on the navigation bar near the top of the screen directly under the The Range logo are the "departments" of our online shop. Clicking on one of these names will take you to a new page that contains all sections and products included within it. The menu on the left hand side of the screen gives you more refined options. Remember if you get lost, just click on the logo at the top.
Search box: The search box is always on the left-hand side of the screen. You can search by product or brand name, key words such as the product type, or the product code.
You can search in broad terms such as Furniture, or be more precise such as Sofas or Sofa Bed. A generic term such as Bag may return far too many results for you to sift through; however, if you put in Handbag, then you’ll get a much more refined result to look at.
Your basket: The number of items in your basket can always be seen at the top right of the screen. To see what you have in your basket you need to click the “Your basket” link. When you click on your basket it shows you the quantity, title and subtotal of any product(s) you’ve put into your basket. From here you can see how much the whole order is including delivery.
How Do I Manage The Emails You Send Me?
All emails sent to you are either relevant to your order, or because you have requested to be added to our email mailing list. If you feel you no longer wish to receive these emails then please log in to your account. From here you can manage your communication details.
How Do I Unsubscibe From The Newsletter?
To unsubscribe from our offers and newsletter
please log in to your account and you will be
able to change your mailing details.
How Long Will It Take To
Deliver?
Deliveries take between *6-8 working
days, this may be subject to change
(due to larger sized items, these
larger items will incur an additional
postage charge and these will be
displayed on the product detail).
* Working days are Monday - Friday
How Much Is Postage And Packing?
There is a standard postage and packing fee of £4.95 this covers the majority of items on the website. There are exceptions to this which are clearly marked, such as bulky items or furniture.
Is The Website Accessible To Disabled Users?
Accessibility statement: The Range recognises the importance of providing a website that is accessible to all the user groups, including the disabled, the visually impaired and those with motor deficiencies.
Our statement explains the accessibility features we have implemented to help you use our website. They help to improve navigation for use of screen readers, keyboard navigation and text-only browsers.
You can find out about this website's accessibility features in the sections below:
Please let us know if you have any questions or feedback regarding the accessibility of this site or if you experience any difficulty using it. Alternatively you can email us on webcustomerservice@therange.co.uk
General information
We've designed this site with accessibility in mind. Some of the general features include: The use of clear, simple language which is easy to understand and is simple to use. The use of common web conventions for ease of navigation through the website. Avoiding the use of blinking or flickering elements. The use of validated HTML and Cascading Style Sheets (CSS)
Standards Compliance
We have strived to ensure our website conforms to level A compliance as specified by the Web Content Accessibility Guidelines (WCAG).
Background, text and colour
Careful use of text colours, size and background colours can help people with a range of visual impairments. Here's what we've done:
Colours
Our site is usable by anyone with colour deficient vision. We've checked the site's font and background colour to ensure there are no combinations against the different colour blindness conditions and ensured that all information is still clear.
Font and text size
While we've used clear, legible font for all text and headings you may need to alter the size. In the Firefox browser, select View, then Text Size, and then choose increase, or decrease. In the Explorer browser, click on Page and scroll down to Text Size.
Style sheets
This site uses cascading style sheets
(CSS) for visual layout. Where possible,
we've also made our website navigable,
usable and readable if your browsing
device does not support style sheets.
Scripts
Our website uses JavaScript to improve usability and the online shopping experience.
Links and navigation
Structuring a website so it is simple and streamlined to use helps to improve the experience for all. For example, placing page items in a logical order and making the website easy to navigate helps people with visual impairments, motor deficiencies and cognitive disabilities.
Navigation
We've made navigation links consistent between pages throughout the site. The site is also fully accessible using only the keyboard and can be navigated with scripting disabled.
Pop-up windows
Our website does not use pop-up windows unless they are appropriate. Acceptable cases, for example, are when it is important to see the browser window you've just navigated from in the background.
Forms and tables
Clearly labelled tables help readers to understand the content on a page and to fill in content into correct form fields.
Frames
Although there are a limited number of critical pages on this site which use frames, we try not to use frames as they are a barrier to accessibility. Any frames which we do use have descriptive titles to help screen readers to make sense of the content of the page.
Tables
We do occasionally use tables for layout but we ensure we follow WCAG guidelines. This means tables do not have any structural mark-up for visual purposes and they make sense when presented in a linear way.
Home | About | Privacy Policy | Terms and Conditions | The Range | The Range Insurance | Contact | © 2008 The Range
The Range (CDS Superstores Ltd) Tamar House, Thornbury Road, Estover, Plymouth, Devon PL6 7PT Company Registration No: 2699203
