The Range :: FAQ's - Despatch and Delivery

Can I Send My Order To A Different
Address?
Do I Get Charged For Delivery Of Each
Item I Ordered?
Do You Deliver Overseas?
Do You Deliver To My Area?
How Long Will It Take To Deliver?
How Much Is Postage And Packing?
What Happens If My Order Arrives
Damaged?
What Happens If My Order Is Delivered
Incomplete?
Who Delivers The Item And What Happens
If I'm Not There On Delivery?

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Can I Send My Order To A Different Address?
Yes you can. Simply add the second address at the billing stage. Please note the billing address must be the same as shown on your credit card or bank statements.

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Do I Get Charged For Delivery Of Each Item I Ordered?
If you order various items in one transaction then you will be only charged once. This may differ when the item incurs an increased rate due to size or bulk item.

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Do You Deliver Overseas?
Unfortunately at this time we do not.

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Do You Deliver To My Area?
We currently deliver to mainland UK with some exceptions. We regret that we cannot deliver to the Channel Islands, Isle of Man, Orkney, Shetland and Scottish Islands, BFPO addresses Northern or the Republic of Ireland.

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How Long Will It Take To Deliver?
Deliveries take between *6-8 working days, this may be subject to change (due to larger sized items, these larger items will incur an additional postage charge and these will be displayed on the product detail).

* Working days are Monday - Friday

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How Much Is Postage And Packing?
There is a standard postage and packing fee of £4.95 this covers the majority of items on the website. There are exceptions to this which are clearly marked, such as bulky items or furniture.

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What Happens If My Order Arrives Damaged?
Please check your delivered goods carefully and if they are damaged please follow the following procedure. You need to notify The Range of any queries within seven days of your delivery by contacting our customer service team on customerservice@therange.co.uk you will then receive a confirmation email and returns authorisation number (RAN) which you will need to add the details to the returns sections of your despatch note.

Then simply ensure the item is safely packaged and return to the address on the despatch note.

Please note that when returning items, it is your responsibility to ensure that
they are packed so as to avoid damage, as
goods must be received by us in a re-
saleable condition. No returns or exchanges
will be accepted unless the goods are
returned in their original condition and
packaging. Postage will not be refunded
for goods returned without prior notification.

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What Happens If My Order Is
Delivered Incomplete?
In some circumstances your
items may be delivered separately. But if you are still waiting after a week then please contact customer services by Clicking Here.

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Who Delivers The Item And What Happens If I'm Not There On Delivery?
We deliver to your door using Royal Mail, Parcel force and Nightfreight. Deliveries take between *5-6 working days, this may be subject to change (due to larger sized items, these larger items will incur an additional postage charge).

Delivery of certain items may require a signature; the signature of the person accepting delivery at the delivery address will be proof that you or the person, to whom the order is addressed, has received the delivery.

If you’re not available on delivery as per Parcel Force delivery, another attempt will be made or a card will be left informing you where to collect.

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