The Range :: FAQ's - Manage your Account

Can I Cancel My Order?
Can I Make Changes Or Additions To My Order?
How Do I Manage The Emails You Send Me?
How Do I Unsubscibe From The Newsletter?
I've Changed My Email Address, How Do I Change
On The Website?
What If I Forget My Password?
Why Do I Need A Password?

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Can I Cancel My Order?
Yes you can.

Under the Distance Selling Regulations, you have a right to cancel your order for any item purchased on this website for a full refund. This does not apply to items personalised or made to your specification.

To cancel, you can email us or call us ( see (see contact us for details) within seven days* of delivery of your item(s), quoting your order number. You must take reasonable care of the item(s) and must not use them.

You may cancel your order for services in the same way, within seven working days* of the date of purchase, unless the services begin sooner. You may not cancel accommodation, transport or leisure services which occur on a specific date. The Distance Selling Regulations do not apply to Financial and Insurance Services.

If you have an Internet order query, please contact by email us on webcustomerservice@therange.co.uk or call us on 08456789798 (for security and training purposes, telephone calls to and from the Customer Service team may be recorded or monitored).

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Can I Make Changes Or Additions To My Order?
Yes you can if the order has not been despatched. Simply click on ‘sign in’ and carry on shopping. If your existing orders have been dispatched then any additional transactions will be treated as a new transaction.

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How Do I Manage The Emails You Send Me?
All emails sent to you are either relevant to your order, or because you have requested to be added to our email mailing list. If you feel you no longer wish to receive these emails then please log in to your account. From here you can manage your communication details.

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How Do I Unsubscibe From The Newsletter?
To unsubscribe from our offers and newsletter please log in to your account and you will be able to change your mailing details.

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I've Changed My Email Address, How Do I Change On The Website?
To change any of your email or address details please log in to your account. From here you can change or delete any contact details you want.

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What If I Forget My Password?
If you forget your password please click the 'sign in/register' link. You will be sent an email to your stored address with a reminder.

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Why Do I Need A Password?
When you create a password it allows you to access
your account information. Once entered, your
contact and delivery details will be stored and
you will not have to re enter them again.

Your password is unique to your email address
and ensures that your account details remain
secure. You can access you account information
at any time to edit any of your account details.

Each time you return to this site, remember to sign
in using your email and password.

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