The Range :: FAQ's - Your Order

How To Get Started
Can I Order From The Range And
Collect From A Shop?
Can I Spend My Gift Vouchers In
The Stores?
Why Aren't All Items In The Range Shops
Available To Buy Online?
Why Should I Save My Payment Details?
How Do I Place An Order?
Frequent Mistakes
Do You Confirm The Order After Completion?
How Do I Check If The Product Is Available To Order?
How Do I Search The Site?
What Credit Or Debit Cards Can I Use?
Security Codes

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How To Get Started
We've selected the best from The Range to create a great range of products which you can access 24 hours a day, 7 days a week from any computer. We hope that you’ll find using our website quick and convenient. And you can trust The Range to guide you safely through the online shopping experience, because your privacy and security is extremely important to us.

These four features will help make your shopping experience even easier.

Home page link: You can get back to our home page at any time by clicking on the The Range logo which appears on the top left-hand side of the screen, or the home button under the logo.

Navigation bar (Buttons at the top): The names on the navigation bar near the top of the screen directly under the The Range logo are the "departments" of our online shop. Clicking on one of these names will take you to a new page that contains all sections and products included within it. The menu on the left hand side of the screen gives you more refined options. Remember if you get lost, just click on the logo at the top.

Search box: The search box is always on the left-hand side of the screen. You can search by product or brand name, key words such as the product type, or the product code.

You can search in broad terms such as Furniture, or be more precise such as Sofas or Sofa Bed. A generic term such as Bag may return far too many results for you to sift through; however, if you put in Handbag, then you’ll get a much more refined result to look at.

Your basket: The number of items in your basket can always be seen at the top right of the screen. To see what you have in your basket you need to click the “Your basket” link. When you click on your basket it shows you the quantity, title and subtotal of any product(s) you’ve put into your basket. From here you can see how much the whole order is including delivery.

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Can I Order From The Range And Collect From A Shop?
Currently it’s not possible for you to order from the website and pick up from your nearest shop. However, you can “call and collect” from our shops on a wide range of goods. Simply make a note of the product code or name, and then either visit or telephone your nearest The Range store.

To find your nearest The Range store, please Click Here

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Can I Spend My Gift Vouchers In The Stores?
No! A gift voucher purchased through the website is only available to use on the site. Please read further for Terms and Conditions regarding this.

You must agree to the following terms and conditions before purchasing a Gift Certificate:

Gift certificates may only be redeemed
at our website towards the purchase of
products listed in our online catalogue.
You cannot use a gift certificate to
purchase another gift certificate. The gift
certificate has a cash redemption value of
0.001p and is not transferable or assignable.
Gift certificates cannot be cancelled by the purchaser
of the certificate once they have been redeemed in part or in full.

Any unused balance will be placed in the recipient's account and is not transferable. Your balance can be viewed at any time in the 'My Account' section of our website. If the order exceeds the amount of the gift certificate, the balance must be paid by credit or debit card. The gift certificate must be redeemed before the expiry date that appears on the certificate. Gift certificates and unused portions of gift certificates expire one year from the date of issue. Once the certificate has expired we are unable to extend the expiry date.

Our normal terms and conditions apply to all purchases except where they conflict with these terms and conditions. If you cancel an order for any item you have purchased by redeeming your gift certificate, your account will be credited with the amount redeemed. If you redeemed your gift certificate in part payment of any item, your account will be credited with the amount redeemed. We will have the right to close customer accounts and request alternative forms of payment if a fraudulently obtained gift certificate is either redeemed through our website or is redeemed and used to make purchases on our site.

Please check that you have correctly entered the recipient's email address as we cannot redirect or refund Gift Certificates which have been redeemed by the wrong person on your instructions.

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Why Aren't All Items In The Range Shops Available To Buy Online?
The Range stores will sell up to 65,000 products laid out over many departments. Trying to replicate this choice online would make it difficult to ensure ease and speed of use for our customers online.

Nearly all the items we sell online can be found in a The Range store. However, there may be instances when a shop doesn't stock a full range or the item is out of stock, so we would always suggest you contact your local branch before making a special visit.

To find your nearest The Range store, please Click Here

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Why Should I Save My Payment Details?
If you save your payment details it will make your Checkout process easier. Once your payment details are entered, your details will be stored in your account and you will not have to re-enter them again when you make your next order.

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How Do I Place An Order?
Once you've found the items you'd like to buy and have added them to your basket, you can begin the checkout process by clicking on the "Your basket" link at the top of your screen.

You can go straight to checkout to pay for your goods and arrange delivery. You can also opt to register with us so that you can retrieve your details and chosen delivery address/es (please note that this does not include your payment card details). You'll be asked to set up a password to access your account.

At checkout, you can review and amend your order details on the Order Summary page.

When you're ready to complete your
order, click the 'place order now'
button and wait for an online receipt.
You'll also be sent a confirmation email
shortly after placing your order.

If you need help placing an order or have any
other questions, please contact our customer
services team or telephone 08456 678 9798, any
time between 8.30am and 6.00pm

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Frequent Mistakes
When entering your card details please ensure you check the following:

You have entered the correct card type (eg Mastercard, Visa, Switch)
You have entered the card number correctly (the card number is the longest number shown on the card)
You have used the correct cardholders name
You have entered the expiry and valid from dates correctly

If you experience problems with entering your payment details please do not hesitate to contact our Customers Services team.

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Do You Confirm The Order After Completion?
Yes we do. Immediately after you complete the order you will get a confirmation email from the website showing the order and details. If you do not see this email please contact customer services. Click here for details.

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How Do I Check If The Product Is Available To Order?
The website is built around the stock system, this means if the product is showing on the website, then the product is available for you to purchase. There are exceptions to this in regard to bulkier items such as some furniture and this will be shown accordingly and shown to be available to buy in store only.

If you wish to check when a product is coming back to the site please click here.

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How Do I Search The Site?
The search box is always on the left hand side of the screen. You can search by product or brand name, key words such as the product type, or the product code.

You can search in broad terms such as Furniture, or be more precise such as Sofas or Sofa Bed.

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What Credit Or Debit Cards Can I Use?
The shopping cart will accept the following cards:

Visa, MasterCard, Switch, Maestro, Delta, Solo and Visa Electron

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Security Codes
With credit card orders - to protect you - we request the additional Security Code from your credit card.

VISA

The Verification Code is a three-digit number on the back of your Visa Credit card. The full credit card number or just the last four digits of your card number are in the signature box and at the
end of the number is the verification
Code.

MASTERCARD

The Verification Code is a three-digit number on
the back of your MasterCard. The full credit card
number or just the last four digits of your card
number are in the signature box and at the end of the
number is the verification Code.

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